He was very centered on doing whatever it took to solve my problem. He. In addition, the company states it's options are competitive and state-of-the-art. You can mark up your Trustpilot product reviews with rich snippets by using our SEO Product Review TrustBox. I Highly Recommend this Credit Card Processing Service, Merchant One, which also has a very reasonable cost to a Merchant. If qualified, your rating will appear automatically in Google Shopping without any action required. Merchant One, Inc. is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. The guy who helped me was terrific! This is the kind of customer service I provided to my customers during my career in CRM and it's not very common anymore. Today 1/14/20I became owner of a Merchant One web site. They handle everything in house, and they are available 24 hours a day 7 days a week. Go to articles Analytics. . The second was to let me know that not only had they banned the merchant, but that they were pursuing legal action against the same, in their native country, through VISA's own legal methods. Phone calls were on time with a thorough explanation of the whole process. Merchant One is a promising provider of honest and realistic expectations for their rates and services. Highley reccomend and will certainly be using again in the future. Tech support Michael and customer support rep Jason were great to work with. Steve was, and is, professional, personable, and guided me through the process beautifully. Carolina Fonseca, the representative who assisted me more frequently than others was very professional, courteous, and demonstrated a true desire to assist me with resolving my concern.From my many years of experience as a Customer Service Manager, I have monitor thousands of customer calls handled by representatives. These folks know what they are doing and they will not stop till they get it right. To feed all your products directly to Google Shopping. A Google Merchant Center account. Both sales and technical support have been easy to understand and will always get my recommendation. Read our how-to guides and FAQs on categories and the Trustpilot TrustScore He deserves a pay raise. We pride ourselves on providing best-in-industry merchant services and solutions for an extremely diverse customer base. Things to Love About Merchant One. Glenn was amazing and very helpful. Credit Card Processing Services in Miami Beach, FL. Arlene, very professional goes the extra mile.First phone call into customer service the customer service representative was not listening to me telling me stuff that I did not ask for I told her exactly what the problem was and she did not want to do the research and she was talking over me and telling me something that was not true she was so unprofessional so unethical and you should check the records to see who she was and she needs to be reprimanded the second time I called back I spoke to a lady by the name of Arlene being a customer service representative went the extra mile and done her job the other representative was discussing with her mouth over talking me would not listen and telling me in correct information. | Read 221-240 Reviews out of 2,773 He recognized that the problem was related to my Apple iPhone . Felix, thank you for understanding my lack of computer skills. Merchant One is careful to ask the right questions and perform an accurate savings analysis; merchant… I cannot say enough about the customer service I received from the very best tech Michael. Handled everything like a champ. Merchant One has been a fantastic place to work for the last 6 years and counting. The company's customer actions need to be addressed but I … SourceForge ranks the best alternatives to Trustpilot in 2021. Unclaimed. Very patient! The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries. great service pleasure talking with mike help with my problems. Merchant One has 5 stars! We don’t bash any other company but we do have some impressive features! The Merchant One website contains a link to the company’s Trustpilot reviews. Alternatives to Trustpilot. Merchant One, Inc. is a registered ISO for Fifth Third Bank N.A, Cincinnati, OH, USA. Compare features, ratings, user reviews, pricing, and more from Trustpilot competitors and alternatives in order to make an informed decision for your business. Mr. Gomez Saints is my tech that set it up for my Merchant services for my company and he was very professional and friendly. See BBB rating, reviews, complaints, request a quote & more. I am a very happy client of Merchant One.Thank you Donnamaria Newton. Tracking your reviews to improve service and increase customer satisfaction Go to articles Categories and TrustScore. I was unable to get immediate help on the weekend. I can tell she cares about my business and has my best interest at heart. | American Express may require separate approval. HIGHLY RECOMMEND THESE FOLKS. Wish all customer service centers were this efficient. A … But we finally got all “MY” bugs worked and it is working perfectly. Julian was very informative and patient with the many questions I had, with regards to updating my credit card processing machine.I’m truly thankful for his expertise and high level of professionalism. | 2,278 people have already reviewed Merchant One… After talking with Marc Lindor at Merchant One, who was understanding and very helpful, all of my issues were adequately resolved. Julian helped me super quickly, efficiently, and professionally- with enthusiasm! It was very nice is these tough times to get a timely answer to my question and talk to someone who was so pleasant. Merchant One has 5 stars! Merchant One is now charging me $56 per month with bull crap fees. Merchant One is a Miami, Florida-based independent sales arm of United Bank Card that uses First Data as its backend processor. Direct number straight to who ever is dealing with you, giving you a more personal service. Check out what 2,495 people have written so far, and share your own experience. everyone is super respectful and they really try their best and are super patient. Initial Merchant One complaints should be directed to their team directly. Recently we had one of our clients place a chargeback for $3290.00 for products they had received . My experience was quick and painless. Merchant One is a mid-sized processor headquartered in Miami Beach, Florida. Felix not only downloaded and emailed the statements to me but also helped me with contacting IQAccess to get my account re-opened. ... Retail Merchant Services. We had not received our Merchant Statement since August. Merchant One is the best. Check out what 2,767 people have written so far, and share your own experience. The first one told me that they would look into it. When the agent was giving me info I said y’all are way better than square and he became silent wind simply said. A good switch and bate. The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries. Stay away from this company. He was very informative. 5 stars from me. --GAM. You are treated with respect, and hard work is valued and recognized. Gomez was very helpful and knowledgeable on the product. Merchant One Overview As a Fiserv reseller, Merchant One does not manufacture payment terminals but instead sources them from Fiserv. I received my first chargeback for a legitimate charge and was unable to register on the Business Track website. Not really happy with what my experience has been with this company have had several problems ever since I have set it up it has cost me the loss of several customers I hope that this can be resolved permanently soon it's about diverting attention is a poor leader. Their fees are way less that the other processor that we were using, the gateway is easier to use. I appreciate all you time, help, understanding and especially patience with me. Now I can’t even do business with Merchant One, I don’t even have a credit card processor at this point, can’t take any cards! Merchant 1 Payments has truly been a great company to work with .They are honest with their rates and fees and the service is great. Only complaint is the amount of information needed to process. New to Merchant One, but everything has gone as promised. Thank you! Customer service is one of the best I have come across if not the best. BBB accredited since 11/24/2010. You can also do it manually, by following Google’s guidelines on marking up products. Merchant One is a direct processor that proudly serves over 100,000 merchants across the country. The standard Merchant 1 Payments contract outlines a month-to-month agreement with no early termination fee, a PCI compliance fee of $9.99 per month, and an optional, non-cancellable equipment lease through Ladco Leasing, one of the worst ranked companies on our website. Filters 4. It's a no brainer. After nearly reaching 200 complaints on the BBB (Merchant One has sported BBB accreditation si… He got onto Apple support and eventually to an Apple supervisor who was able to fix the problem. Merchant One customers detail the use of deceptive marketing tactics has had a negative impact on its rating, although the vast majority of Merchant One’s customers are probably satisfied. As of today, I would recommend Merchant One. The company’s website markets a simplified but thorough approach to processing, including training to help get you started and an account manager to make sure things continue to go well. 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