This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Incredible hotel, amazing food, entertainment and beautiful beach and views. Entertainment wasn’t the best but it didn’t matter. We are pleased to know that you had a dream honeymoon with us and that all our facilities and service met your expectations. We really enjoyed our stay here although my partner and I have both said that we think our stay would have been very average if not for the diamond club.Our butler Ramiro was FANTASTIC. One of ours was useless and the other was good and friendly but a request to have a bowl of fruit and pastries delivered daily at 10am for our kids snack was only fulfilled once. No walking allowed to leave the property. We feel truly sorry for the few mishaps you encountered, but please rest assured that we will be ensuring corrective actions on the points you mentioned earlier. However those little things will not stop you from having the best time and your dream vacation. Would fully recommend this place to anyone. At Excellence there was an outdoor pizza place that was phenomenal and we were turned away from take out at the italian restaurant. Obviously we were fine as had diamond club but would have been really pissed if we hadn't. They are already having to re-tile the 7 swimming pools, 2 are being done whilst we are here. Royalton Riviera Cancun Resort & Spa Features. If your room is on the outside edge of the building this means you can't sit on your balcony because of the insect life from the mangrove swamp 30 feet away.To actually get hold of a hotel manager is fun the general staff seem to take turns in telling you they are the manager, it must be a fun game to play with stupid customers that can't see through it.The general finish and decor of this hotel is extremely poor as its a new build only 8 months ago!! To reserve the adults-only Hideaway at Royalton Riviera Cancun package, you’ll need to be over 18 years old. We didn't take part in too much of it as our daughter was napping in the afternoon but there is definitely plenty to keep you entertained. Check prices, photos and reviews. The all-inclusive Royalton Riviera Cancun Resort & Spa is a modern property in the popular vacation hotspot of Riviera Cancun. On arriving we were in a beautiful room however it faced away from the sea, my husband mentioned this to Gilberto at hideaway guest services and he upgraded out room free of charge and our entire stay to diamond services as a compliment. The tv does not work half the time to order and calling took a good few tries.Not having a sit down breakfast place is super disappointing. Oscar, our teppanyaki chef, was the best that we have seen, he put on a great... We stayed here for two weeks in September in a swim up room in the Diamond Club. Watch out the mozzies as you will get bitten but didn’t ruin the holiday at all!!!! We would be delighted to have you back anytime soon!Luxury RegardsFrancisco JorgeGeneral Director. Our favourite was Zen, both the teppanyaki and the standard restaurant. The water park is fun for kids and there seems to be a lot put on by the entertainment staff. Also the room was not very clear - I used a towel once that was dirty - and you had to ask to change the sheets every day. He literally made our holiday. In the UK it would be £3 (around $4)!!! Be sure they will be motivated even more and thank you for your feedback, your opinion is very valuable to improve our service. The staff are extremely good to be fair, polite and friendly mostly. We hope that you will soon visit Royalton Riviera Cancun again in the not distant future.Luxury RegardsAlfonso LopezGeneral Manager. The service around the pool was always faultless. Find the best deals on resorts, all inclusive packages, and cheap vacation … The staff did spend a lot of time clearing seaweed and using a tractor to clean the sand by the water’s edge. There was a lot of noise from hotel work from 7.00 am and we couldn't sleep at all. Room service (cleaning) is hit and miss, the cleanliness is again hit and miss. However, we would like to extend an apology for the disruptions that may have been caused to you during your stay. Royalton Riviera Cancun Resort & Spa: Diamond Club at Royalton Riviera Cancun - See 14,533 traveller reviews, 13,669 candid photos, and great deals for Royalton Riviera Cancun Resort & … They need to be rained in smiling and realise the players are on vacation.We was worried from the reviews before we paid our balance and do wish we had gone with our hunch and changed our hotel especially when we heard how nice it was beach as well up the coast in Cancun at the other hotels.Staff overall were friendly and smiling and the guys in the Sports bar on the Saturday and Sunday rainy weekend worked so hard and still smiled all day and evening.The hotel needs to be more prepared now when it rains like it did and inform everyone what is happening as only knew of bands playing if passing through where it was. It was not high pressured. He literally made our holiday. The celebrated hotel chain is pleased to offer guests a truly luxurious experience with Diamond Club™. They is so much to choose from and my favourite was the taj restaurant which we went to 3 times! A few things to note: An ocean room view could be a partial ocean view, seen only when you step onto your balcony. Staff in the casino were rude but other than that everyone else was friendly and helpful. As a final tip, I definitely suggest taking some Mexican pesos as everyone screws you on the exchange rate if you pay US money.More. $235 per night (Latest starting price … The service in the restaurant was always excellent, the staff couldn’t do enough for you. Just wonderful. HIDEAWAY at Royalton Riviera Cancun ... Diamond Club Luxury Junior Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. Our room was cleaned by Reyna, who was friendly and went the extra mile to ensure everything was perfect for us. Royalton Riviera Cancun ... Diamond Club Luxury Family Suite 1 King Bed and comfortable double sofa bed with a sliding door between sofa bed and main guestroom area for more privacy. It was phenomenal and there are a lot of selections. Ask Allison F about Royalton Riviera Cancun Resort & Spa, Ask MeganGillan about Royalton Riviera Cancun Resort & Spa, Ask 478msh about Royalton Riviera Cancun Resort & Spa, Ask georgih175 about Royalton Riviera Cancun Resort & Spa, Ask LMD3328 about Royalton Riviera Cancun Resort & Spa, Ask Gaztoovey1969 about Royalton Riviera Cancun Resort & Spa, Hotels near Royalton Riviera Cancun Resort & Spa, Royalton Riviera Cancun Resort & Spa Rooms, Royalton Riviera Cancun Resort & Spa Pool, Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Beach Resorts, Puerto Morelos All Inclusive Beach Hotels, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 14 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 19 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 16 websites, We compared the lowest prices from 11 websites. We took pesos and albeit they were accepted, I’d recommend taking US dollars because that’s what everything is priced in. We are glad you enjoyed our service, activities, and facilities. Prices are calculated as of 04/01/2021 based on a check-in date of 17/01/2021. There’s a separate club for Teens but we have no knowledge of that.The hotel wasn’t overrun with children which we loved - it’s a good mix of couples and families, plus groups of friends, which created a great friendly atmosphere.The staff are what makes this place - every staff member in every job was fantastic and we can’t thank them enough for giving us one of the best holidays we’ve had, Dear LMD3328Thank you for sharing your review of Royalton Riviera Cancun We are glad to know you enjoyed our restaurants, facilities, and service. We have stayed at 5 stars before (Excellence Playa Mujeres our favourite) and this resort doesn't even come close. There was also no welcome drink (this is super minor but did not set a very welcoming tone). We would like to thank you for choosing Royalton Riviera Cancun as your all-inclusive vacation Resort.Luxury RegardsFrancisco JorgeGeneral Director. Check prices, photos and reviews. Booked our own private transfer which was waiting after we arrived at the ever chaotic Cancun airport. We had an argument with the manager and we had to tell him that we were in the same family to get him to agree to us sharing. Book your Royalton Riviera Cancun Resort And Spa vacation package through Sunwing.ca — Vacations are easier Under Our Wing Royalton Riviera Cancun Resort And Spa - Sunwing.ca It looks like you’re browsing from outside of Canada. We stayed in diamond club travelling with family including 2 children. I tried everything but in all I probably had about 40 bites. But very warm as no air con and can be bothered with mosquitoes.Zen teppanyaki - the show cooking was fantastic - we were lucky to get a booking (go a bit before 3pm to queue) and was well worth it.Sports bar - burgers and chicken - simple food but delicious in a pub environment.Agave Mexican - our least favourite - menu choice wasn’t great and service really poor - we were seated outside and told there’d be an hour’s wait for inside despite it being two thirds empty. - taxi service is a massive rip off. Book by December 31, 2020. The Hideaway at Royalton Riviera Cancun is an adults-only, all-inclusive experience with 343 beautifully decorated luxury rooms and … Toilets block frequently, the basins in the room don't ddrain and don't have a plug. Massive rip off. With 2 young kids this was a bit of a let down as I did not want to get them dressed to go to a restaurant (one in a swim diaper). We traveled with 16 guests. Every request seemed like a chore. He makes a mean fire coffee! We stayed in diamond club travelling with family including 2 children. what a lovely hotel as we went into the lobby. Dear TheodorosG1984,We would like to thank you for your valuable feedback. Cold hard pizza and lukewarm burgers...we left it in the end and didn’t order again!We frequented the Splash pool during the day which suited us - good entertainment and fab atmosphere. Room Tour. Our room was lovely and had all the amenities you would expect. They are really noisy and too many closed at once in my opinion. How this resort is getting 5 star ratings is beyond me. You can not leave the property without a cab. We stayed in diamond club travelling with family including 2 children. Royalton Riviera Cancun - Riviera Maya - Call Toll Free: 1-888-774-0040 or Book Online. Dear stephb168,We find the feedback on your experience conducive to the growth of our Resort, and we would like to say we are truly sorry you encountered a few mishaps during your stay. We are glad to know you spent your holiday at Royalton Riviera Cancun and our services, facilities and staff meet up with your expectations. Diamond Club™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club… The overall feel is still luxurious. It was filled up daily but not if you don’t use it (if you want a stash I’d hide some! Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. Snack in the room are non-existent. I would have expected this to be offered especially with diamond club. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. The check in process was easy. We would be more than honored if you could give us a second chance to change your perspective regarding our services. It was great to see and never bothered any guests that we saw. Coco bongo is well worth a visit, was there for my birthday and had one of my best nights out. Diamond Club members have their own lounge and can have their butler make … The maids were good in the morning to clean the room but after that our room never got touched. They have really let it go. It is one of our main goals to provide a memorable vacation to all of our guests. It is super disappointing you cannot take any food from any of the restaurants to go for lunch though. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. Our butler Ramiro was FANTASTIC. Tour of room 5409 at the Royalton Riviera resort in Cancun Mexico. That said it stopped us eating them and there was plenty food elsewhere!It’s a known fact that tips can be contentious and unusual for some people from Europe albeit not for us - I’ve seen comments on here saying not to bother tipping which outraged me. The food is average, there are several nice restaurants. Royalton Riviera Cancun Resort & Spa: Diamond Club at Royalton Riviera Cancun - See 14,267 traveller reviews, 13,446 candid photos, and great deals for Puerto Morelos, Mexico, at … - service in the restaurants was very hit and miss, some of the staff are very good (Erick in dorado, Juan in Ola) whereas others are outright poor. What was disappointing was that the beach was never maintained. The staff were always busy around the buildings. ... Diamond Club. You could see loads of people around covered in them. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. The butlers are a complete waste. One day when we were sat around the pool one of the staff came up and offered us a complimentary romantic meal on the beach which was lovely.The negatives about the holiday:- the mosquitoes are a real problem. No travel adaptors are required as everything is charged by USB, including 2 ports in the safety deposit box. One of ours was useless and the other was good and friendly but a request... How this resort is getting 5 star ratings is beyond me. This hotel is in a remote location (not in the hotel zone). Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,360 traveller reviews, 13,551 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. There was a bit of a seaweed issue before we arrived but it was not bad during our stay. They didn’t expect it and provided a good service regardless.There are no plastic straws here so if you like a straw with your frozen cocktail, I recommend taking a metal one with you. 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