How Do I File a Buyer Protection Dispute? Whether you are the buyer or the payment recipient, for the purpose of resolving the problem, PayPal may request and require you to (and you shall in a timely manner): (i) provide documentary evidence (at your own expense, unless PayPal agrees otherwise) to support your position (including, without limitation, proof of delivery, receipts, third party evaluations and police reports); and (ii) take any other action that PayPal specifies. Your payment is less than $20,000. Further … Every transaction is encrypted using our advanced encryption technology. This is a little known fact that is a great benefit over making payments using methods besides PayPal. If a buyer claims an item is not as described there’s no cover for the seller PayPal has a much-vaunted protection policy. But if you forget these, contact us and we'll give you a hand. If the payment recipient does not present such evidence in a timely manner, PayPal may find in favour of the buyer. A buyer must open a dispute via the PayPal Resolution Centre within 180 days of making the payment. PayPal Buyer Protection is not a payment service. My Experience of PayPal Buyer Protection, So Far Aug 11, 2010 I bought an expensive lens on ebay which turned out not to be as advertised – it was obvious from the moment I opened the package. PayPal shall not be obliged to refund your PayPal fees associated with the transaction or any other fees charged from your PayPal account by a third party associated with the transaction (such as the fees charged by a third party platform on which you make your sale). 7 What if my purchase is not eligible for re-imbursement under PayPal Buyer Protection? Pay for the eligible item from your PayPal account. If your payment is not eligible under PayPal Buyer Protection, PayPal is not obliged to make a decision on the claim. If you continue to browse, we'll use cookies that make our site work, improve performance and customise your experience. As a non-exhaustive guide, this may include allowing reimbursement for disputes or claims raised outside of the timeframes set out in section 5 for certain purchases (typically purchases agreed to be delivered or performed outside of the timeframe set out in section 5), where we have reason to believe that the buyer did not have a reasonable opportunity within that timeframe to determine that there was a problem with that purchase. Depending on the complexity of the case some chargebacks can take 75 days or more to process. PayPal may extend this timeframe in case of extraordinary circumstances which are outside the control of the Buyer. The amount of the refunded payment will be deducted from your PayPal account. In certain cases, if you purchase a ticket or pay for the right to attend an event from a payment recipient who is a UK registered PayPal account holder (“Event”), all monies paid by you may be held by PayPal on trust for you, so that the beneficial interest in such monies remains with you until the performance of the Event in question. For instance, the listing for an item said “new” and the item was used. If your eligible purchase doesn’t arrive, or doesn’t match the seller’s description, we can reimburse you. During the 180-day refund period, you can use the RefundTransaction API operation (NVP, SOAP) to refund a payment to a customer. In the event that PayPal makes a final decision on the problem in favour of the buyer or payment recipient, each party must comply with PayPal’s final decision; and. These are the terms of a contract between you and PayPal (Europe) S.à r.l et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”, “we” or “us”). 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