If your booking was made after 21 April 2020. div#table-scroll { border-radius: 4px; } -ms-interpolation-mode: bicubic; Virgin Australia Holidays COVID-19 (Coronavirus) Updates. height: 20px; } .cvd-button { .promo-box:hover h2 { float: none; font-size: 22px ; .warning-orange a:hover { } A Virgin Holidays spokesperson said: “We welcome recognition from the CMA that COVID-19 has resulted in extraordinary pressure being placed on package holiday businesses, including Virgin Holidays. VIRGIN Holidays is refunding £203million to customers with cancelled packaged holidays following the coronavirus crisis. #content-top, #content, #content-bottom { h1 { } ... Covid-19 Travel hub Flight cancellations and changes to our schedule Latest travel news height: auto; #block-views-vah-basic-page-slideshow-block, } Flights can be booked for domestic travel with Virgin Australia Airlines or Virgin Australia Regional Airlines during the period of administration. Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. .section { } height: auto; margin-top: 0px !important; td { border: 1px solid #A1062D; Flight bookings using Conditional Credits are subject to the availability of flights, and if applicable, payment of any fare differences. #block-views-vah-google-dart-ads-block, Virgin Australia have records of your Conditional Credit and will be in touch with you regarding use of that Conditional Credit by 22 October – and its ability to be used post 22 October as a Future Flight Credit. width: 830px; We’re keeping a close eye on both travel restrictions and quarantine rules. .paragraphs-item-html-content, .paragraphs-item-tabs { } It said schedules will be cancelled until mid-February, joining similar moves by Tui, Jet2 and Thomas Cook. Please see our website for more information. } Following CMA action, Virgin Holidays has committed to refund all customers whose package holidays were cancelled due to coronavirus. color: #D6083B; margin-right: 0px; .videoWrapper iframe { padding-bottom: 9px; "contactType": "customer service" margin-right: 10px; If your holiday is impacted by the ongoing restrictions, we will notify you at least 21 days before your travel date. font-size: 20px; margin-right: 30px; display: flex; -webkit-box-direction: normal; Virgin Holidays customers have finally been refunded for package holidays cancelled due to coronavirus following an investigation by the Competition and Markets Authority (CMA). You can also log into Manage my booking to find the details there. font-size: 10px; If you are experiencing financial difficulties due to the current coronavirus situation, the Government has announced that Lenders will offer mortgage payment holidays for up to three months. margin-bottom:10px; width: 25px; Virgin Australia Holidays will be in contact if you hold a Virgin Australia Holidays Credit Voucher and provide details about how to redeem a Future Flight Credit soon. .header-link a:hover { But in times like these, it’s even more critical for us to keep things running smoothly – and we’re working hard to do that. */. width: 100%; Unlike with flights and package holidays, you’re not necessarily entitled to a refund if your holiday cottage booking is cancelled due to coronavirus. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking. } Receive monthly progress reports from a dedicated account management team. margin-top: 0px; Earn travel credits when you spend $20,000 or more on eligible flights min-height: 244px; text-transform: none!important; In the event you elected to retain your conditional credit but are subsequently required to submit a proof of debt claim, the administrator will advise of this requirement at that point in time. It said schedules will be cancelled until mid-February, joining similar moves by Tui, Jet2 and Thomas Cook. overflow: auto; min-width: 248px; padding-right: 0px !important; My refund request was already requested or approved by Virgin Australia Holidays before it went into administration, but I still haven’t received my refund. margin-left: auto; .warning-orange p{ text-align: left; Virgin Holidays has become the latest travel firm to cancel holidays after new coronavirus lockdown restrictions were imposed. .block { #block-views-044820099d7ca6faf0dd19dfc238f3f3, Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. .logo-header { justify-content: flex-start; margin-top: 15px; If you have been issued a Conditional Credit. You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. } vertical-align: top; padding-top: 20px; For the latest information on how Covid-19 is impacting holidays and frequently asked questions check our dedicated Covid-19 page. } For holidays affected by Covid-19, please log in to Manage my booking to view your options. COVID-19 Insurance will not be included for departures post March 2021. You'll receive further information soon. .active-link { Virgin-branded companies are in talks to delay brand licensing payments to the billionaire’s empire, Sky News learns. To finalise the amendment, one of our customer advisors will phone you. However, please note that some fare inclusions are currently varied as a result of the COVID-19 pandemic, including the onboard catering offering. .paragraphs-item-tabs, .section, .paragraphs-item-accordion { margin-left: auto; } height: 50px; } } Discounted Virgin Australia Lounge Memberships and offers year-round. padding: 30px 0 10px 0; } .list-unstyled { If I don't cancel my upcoming booking, will I still receive Velocity Points? .logo-header { } font-size: 16px!important; .covid-footer { } flex-direction: row; margin-bottom: 0px !important; Virgin has also used the announcement to reveal a rebrand of Virgin Holidays, which will now become Virgin Atlantic Holidays. If your trip is going ahead as planned we’ll be sure to give you the latest travel advice and best ways to settle any outstanding balances. [CDATA[/* >